Garage Door Operator Repair, Portfolio #10.
This customer had a 12 year old Overhead Door Python2 operator with a broken trolley. Unfortunately, the parts to repair this product are no longer available because they are obsolete.
After about 20 minutes of us trying to repair system at NO CHARGE to customer, we informed them of the situation and presented various options for them moving forward.
Now, our service fleet is always carrying products and parts to minimize repair or installation delays -- no one wants to wait 24 hours to have their garage door repaired. We showed them a few different options, and they selected a new LiftMaster 8165W Chain Drive 1/2hp with Wifi Technology installed.
We installed it that same day and helped them set it all up.